Complain about the Building Consent Authority (BCA)
You have the right to appeal a decision the BCA has made, or to complain about any building control function the BCA undertakes. Complaints must be made in writing and can be emailed directly to complaints@cluthadc.govt.nz
The above email address is monitored by our Building team. All information is kept private and confidential. The Complaint Policy explains in detail how the process works.
What information is required?
- Date incident occurred
- nature of complaint (guidance information, vetting, lodgement, inspection, notice to fix, code compliance certificate or compliance schedule)
- copies of any supporting information (if applicable)
- relationship (customer, regulator, or stakeholder).
How long does it take?
An initial response is provided within two working days acknowledging receipt of the complaint and advising a timeframe for investigation and response.
The complainant will be informed of the outcome within 20 working days of the initial complaint being received.
If the complaint is of a more complex nature, and the timeframe cannot be met, the complainant will be informed of the reason why the time frame cannot be met, and when they can expect a response.
Do I have a right of appeal?
Yes, if you do not agree with the outcome you may request a review of the decision. All appeals must be made in writing, setting out the reasons why you disagree with the decision.
All appeals should be addressed to:
Building Team
Clutha District Council
PO Box 25, Rosebank Terrace, Balclutha, 9240
All appeals will be responded to within 10 working days.
What else can I do?
If you are still unhappy or choose to use an alternative route to settle a matter of doubt or dispute, you may apply to the Ministry of Business, Innovation and Employment (MBIE) for a Determination. Visit www.building.govt.nz for further information on this service and to download the form (Form 14).
In some cases, you can seek a determination from the Ministry of Business, Innovation and Employment (MBIE) where there is a matter of doubt or dispute, or lay a complaint with the MBIE regarding building control function. Queries of this nature should be made to MBIE direct.
Complain about the BCA
We are here to serve you as our community, however we understand that you may not always be happy with the outcome or decision made. If you have a problem or a concern about the building consent authority or territorial authority building function, contact Clutha District Council on 0800 801 350 or send an email to complaints@cluthadc.govt.nz
Clutha District Council staff are the building consent authority, or in some instances, a contractor employed to carry out the role.
Visit www.building.govt.nz for further information on this process and to download the Complaint about a BCA Form.
