Reminder to check your payment references

Have you checked your internet banking references for payments to Council lately?

With our recent financial system upgrade, some of our required payment reference details may have also changed. We are asking our customers to take some time to check any automatic payments or direct credit payments that they have set up with Council, to ensure that the references being used reflect the references that Council has asked for on the latest invoice or notice.

If you are paying rates, your references should include ‘Rates’ and your property’s valuation number.

If you are paying an invoice, your reference should be either the invoice number or customer number (or both).

If you are paying dog registration fees, your references should include ‘Dog’ and your customer number.

If making multiple batch payments, please send remittances or proof of payment to Council at help.desk@cluthadc.govt.nz.

Our staff appreciate your help with this, to ensure your payments end up in the correct place with minimal head scratching!