Results of 2025 Resident Satisfaction Survey released
Results of the annual Clutha District Resident Satisfaction Survey have now been released.
The survey was conducted by Truwind earlier this year on behalf of Council, when just over 300 residents were contacted by Truwind to offer their thoughts on how Council is doing with the services they offer, and what could be improved.
Clutha District Mayor Bryan Cadogan says the results will help the Council to determine what is being done well and where improvements can be made.
“The survey is an important tool for us to find out what people think about what we’re doing now and this can help us to make decisions about what we do in the future.”
The annual survey asks a random selection of residents to rate the council on a range of things, including services and facilities, infrastructure and performance of staff and councillors.
Among the key findings of this year’s survey:
97% satisfied with community libraries
95% satisfied with the Balclutha Pool
95% satisfied with our community centres and halls
94% satisfied with our district parks and reserves
93% satisfied with the Clutha isite Visitor Information Centre
92% satisfied with the wheelie bin service
91% satisfied with Mt Cooee landfill
“It’s fantastic to see some of our core community services and facilities scoring so high, such as the community libraries and community centres, and the Balclutha Pool. It just goes to show that these facilities are highly appreciated by the communities.”
Overall satisfaction with the performance of the Clutha District Council was 60%. This is slightly improved on the previous years’ results, which received a 55% satisfaction rate.
“Although it is positive to see a slight improvement here, there is still room for improvement.”
Among the lowest scores were: decision-making, planning and leadership of elected members (53%), taste and clarity of water supply (51%), footpaths (50%), being able to have a say in Council decision-making and planning (46%), and value for money from rates (38%).
An additional 142 self-selected participants also completed the survey online.
“This will be the last time I am in the Mayoral ‘hotseat’ to receive the results of a Residents Satisfaction Survey. It is a very trying time currently with the vice that three waters has us in, and these results are a clear reflection of that” Mayor Cadogan said.
The full Resident Satisfaction Survey 2025 report can be found here.
