Water & Sewerage


​​​​​​​​​​​​Water Services Overview

Council provides regular supplies of both potable water for both human consumption and stock drinking water in the district via 22 urban and rural water supply schemes.

Rural Water Schemes primarily provide potable water for stock but also provide for domestic consumption. The rural schemes are Balmoral 1, Balmoral 2, Clydevale/Pomahaka, Glenkenich, Moa Flat, North Bruce, Richardson, South Bruce, Tuapeka, Wangaloa, Waipahi Stock Water Scheme.

Some rural schemes provide water in bulk to smaller communities and urban schemes within their area of supply. The urban supplies are Clinton (Pomahaka), Kaka Point (Richardson), Waihola (North Bruce), Benhar (South Bruce/Stirling Treatment Plant), Stirling (South Bruce/Stirling Treatment Plant), Cherry Lane (South Bruce), Heriot (Moa Flat), Waikaka and Pukerau (Glenkenich). Most of these communities have restricted supplies to consumers while one or two are unrestricted.

Urban supplies include Balclutha, Kaitangata, Lawrence, Milton, Owaka and Tapanui. With the exception of Owaka, they provide an unrestricted supply of potable water for domestic, commercial and industrial use within each scheme area. 

30% of the water produced is for domestic consumption with the balance being largely used for stock water.

Information about required storage, restrictors, strainers, frost and stock protection, trees near Council pipelines, excavation work, fault reporting guidance on sterilisation of tanks for the rural water schemes in the Clutha District can be found in our brochures page. 

Council has implemented a Water Loss Strategy and as part of that two brochures have been produced to advise people about the Clutha District's Water Supplies.  The brochures:Stopping the Leaks” and “The Facts - Keeping People Safe” can be found in our Brochures page​. You can also read this informative brochure from the Otago Regional Council called "Only Drain Rain."

Fault Reporting

Please, contact our staff first, rather than our contractor or your local Councillor, to report any problems with Council water supply, sewerage or stormwater systems. Your call will be passed onto our contractor for action, and also logged into our database as a service request where it will be recorded and the response can be tracked.

STA​Y​ IN​​ T​​​OUCH - Via Anetnno or Rural Water Scheme​s Text Alert Notifications​

Antenno is Council’s app that will keep you up-to-date with water scheme issues such as supply outages and boil water or conserve water notices, directly to your phone. It runs on any smartphone and is available for download from Google Play or from the Apple’s App Store.  ​You can also use Antenno to report a problem/service request to Council. 

You can also choose to have your water notices sent to you via our text message service.This service is optional, and has been developed following consultation with Rural Water Scheme committees.  At any time, names and/or numbers can be added or deleted on request.

Please do not reply to any such text messages. Continue to contact Council in the usual way if necessary (see 'Fault Reporting' above).

Click here​ for or more information about how to download the Antenno App.

Click here​ to register your cell phone number via an online form.​

Water and Sewer Connection Application Forms

Please visit our Forms & Guides page for copies of the water connection application form and sewer connection application form.

Excavation Work - How to Check Pipe Locations​​

Please remember that before carrying out any excavation work to check whether any underground pipes may be in the area. This can be done using our online mapping tool: how to check for pipe locations

Please note that pipes will not always be in the exact location as indicated by our mapping tool. If pipes are shown to be within 50-100m of where you are going to work, please contact Council on 0800 801 350 during office hours so our staff can locate pipes for you free of charge. 

The land owner/occupier will be charged for any such damage to Council pipes, unless caused in the course of normal farming operations which would include cultivation with farm equipment but not digger work.

Sewer Blockages

Remember: baby wipes or wet wipes have been identified as the main culprits blocking up sewer pumps in the district. Even those that claim to be ‘flushable’ don’t break down as easily as toilet paper.

Unfortunately, if repeated blockages occur, eventually the property owner or occupier will be billed for the costs.

Please think twice before hitting that flush button.​

Page reviewed: 04 Sep 2020 5:16pm