Resident Survey

Clutha District Council Media Release

Tuesday 25 October 2016

Residents’ opinion of council services to be canvassed in annual survey

Clutha District residents will have the opportunity to rate the performance of the Clutha District Council during a resident satisfaction survey that gets underway next week (beginning 1 November).

The telephone survey will be conducted by Research First, on behalf of Council and will run for two to three weeks.

Council’s Senior Policy Analyst Larissa Brown said residents will be called at random on week days between the hours of 3.00pm and 8.00pm, and between 10.00am and 5.00pm on weekends.

“The survey gives residents a chance to tell Council what they think about a wide range of council services. We will see if it’s library services once again receive a perfect score like in last year’s survey. Residents will be able to rate a range of other services such as roads, public toilets, wheelie bins and playgrounds.”

They’ll also have the opportunity to rate the overall performance of the Council, Mrs Brown said.

“I encourage people to participate in the survey if contacted, as the results play a valuable role in Council’s planning for the future and let us know where we’re performing well and where we need to do better.”

The survey seeks to achieve a representation of residents across townships and rural areas of the Clutha District and across various age groups and gender.

The survey is expected to take around 10 minutes to complete and results are expected to be available later this year.

Results from previous surveys are available on the council website at


Page reviewed: 25 Oct 2016 10:17am