COVID-19 Council Essential Services

​​​​​​​​​​​​Clutha District Council is following central government guidance for COVID-19.  For COVID-19 information, please go to the New Zealand COVID-19​ website.  

​Council Serv​​ices Un​der Alert Level 2

Under Level 2 restrictions, council staff are hard at work making sure we can offer almost all of our usual services in a way that ensures we are all playing it safe.

Under Level 2 restrictions some staff will continue to work from home, and our offices will be staffed to a lower level than usual. If you can, we ask you to do your business online:, or by email:​ or telephone: 419 0200 or 0800 801 350​, in the first instance.  But, if you do need to come in and talk to someone, we’ll be there.​

Council’s after hours services will continue to operate. You can reach us on 0800 801 350

What can you expect at our offices and facil​​ities?

When you call in to one of our offices or facilities you’ll find that we’re doing things a little differently as we accommodate the requirements for operating under Alert Level 2. In particular:

  • Please comply with all health measures we have in place.
  • Please remember physical distancing – allow for at least 1m distancing from other people.​
  • ​Please DO NOT visit us if you are sick.
  • Look out for our COVID-19 information and sanitisation station as you come in.
  • You will be asked to sign in and out to help contact tracing.

We are doing our best to provide services in these unprecedented times and will increase the levels of service as we become more confident we can provide them safely. In the meantime, please be kind to our staff.​

Planning and Regulatory

Planning and Regulatory staff will be available for customers to come into the Council’s Rosebank office to drop off applications, and for planning and regulatory enquiries. If staff members are not available to provide advice or responses straight away, these will be provided with either follow up phone calls or emails as quickly as possible.

Where possible, we encourage you to phone in or email your planning and regulatory enquiries in the first instance.  ​Phone enquiries can be made to (03) 419 0200 or 0800 801 350.  Planning enquiries can be sent to

All other enquires can be emailed to

Clutha District Libraries

Clutha District libraries are open from Thursday 14th May. You can call in to pick up new books, magazines and DVDs.

You can also drop off all those books that you’ve finished reading and haven’t been able to return to us during lockdown.

​The limited library hours are listed below and we will have to limit the number of people we can have in the library at the same time. However, look out for our new remote service:​​ My Book Bag

The current open hours are 10.00 am – 4.00 pm  for Balclutha, Milton and Tapanui.

Owaka and Law​​rence libraries are open 10.00 am -12.30pm and 1.30pm - 4.00pm. 

Balclutha Centennial​​ Pool

During level 2 there are a few restrictions and new ways of doing things when you come for a swim

There will be contract tracing and you will need to check in and out of the building. There will be two ways to do this, via a QR code app or there will be a manual log at reception.

  • Contactless forms of payment are preferred.
  • Please sanitise hands on arrival.
  • Initially there will be a limit of10 swimmers in the pool at a time, and a swim will be limited to a maximum of one hour maximum. 
  • To help manage our re-opening you can expect to see security at the front door. at least initially. 
  • If you want to check out how busy we are before heading down give us a ring on 03 418 1049.
  • We ask that you get changed at home before coming to the pool, and use the changing room for getting dressed after your swim or if you need to use the toilets while swimming.
  • All primary school children (Year 8 and below) need to be accompanied by a caregiver who is actively supervising them.
  • Equipment will be limited, and will only be available at staff discretion. Decisions will be made depending on the cleaning requirements for each piece.
  • To allow for thorough cleaning at the end of the day, the pool will close at 7pm.
  • We are currently not running swimming lessons or aquacise.

Please do not come for a swim if:

  • you been in close contact with someone with a suspected or confirmed case of COVID-19
  • if you are unwell, especially if and have a, fever, cough, shortness of breath, sneezing or a runny nose 
  • if you have underlying health condition that may lead you to being more vulnerable.

Most importantly please follow good handwashing and hygiene measures at all times.

Please be aware that during this time that the way things are done may still change as we navigate our way through issues or requirements change.

Pool Hours 

  • Mon – Friday 6am – 7pm 
  • Saturday 1-4:30 and  
  • Sunday 10:30 – noon and 1:00pm to 4:30pm 

Recycling and Rubbish Collection

​Recycling will not be re-starting immediately.  Look out for notices in the paper and on our website about when recycling can start again.​

Kerbside rubbish collections will continue as they did under Alert Level 3.  Please continue to put out your green/red rubbish bin each week.

Mt Cooee will be open normal hours but will accept EFTPOS payment only - no cash.

Transfer stations around the district will be open normal hours for domestic waste only.

i-SITE and Service Centres

Our i-SITE and the other service centres (excluding Owaka) are now open normal hours.​ We are open for information and for bookings, and we have opened our retail section.  Expect to see Level 2 measures in place here as well, to make sure we play it safe for you and for our staff.​

Temporary Opening Hours

Monday to Friday 9.30 am – 4.30 pm.  Closed 12.30pm – 1.30pm Daily and CLOSED WEEKENDS       

Information Centre/Library/Service Centre staff will be available Monday to Friday 9.30 am – 4.30 pm by phone: 415 8371 or email:  and the phone: 415 8323 or email:

Other facilities

  • Public toilets and playgrounds around the district are also now open.
  • The Tuapeka Mouth Ferry is now operating with extra Covid precautions.​

​​​Service Requests/Report a Problem

If you have a problem to report, please continue to:

Phone our usual number: 0800 801 350. This will be staffed 24/7 during this time.

Online: follow the blue 'Request it' button on the front page of our website and click Service Request.

Page reviewed: 18 May 2020 7:54am