To make sure water is safe for consumption, Council processes and treats all water before it is supplied, and then regularly tests the water to make sure the treatments are working. Council is required to share this information with the Otago Regional Council which issues Resource Consents that permit Clutha District Council’s water activities.
There are two pieces of legislation that control the quality of Council-supplied water, the Health Act 1956 and the Drinking Water Standards 2006 (Revised 2008). These deal with not only water quality, but with monitoring and data collection too. Council is also required to have Water Safety Plans to guide the safe management of supplies and identify any potential risks.
Urban water supplies include Balclutha, Kaitangata, Lawrence, Milton, Owaka and Tapanui. With the exception of Owaka, provide an unrestricted supply of potable water for domestic, commercial and industrial use within each scheme area. 30% of the water produced is for domestic consumption with the balance being largely used for stock water.
Clutha District Council looks after 22
water schemes that supply water to
15 towns and more than 2,000 rural
properties, providing water for households
and for livestock. Approximately a third
of the water we produce is used for
domestic consumption, and the rest is
largely used for livestock. Visit our
Rural Water Schemes page for more information on the schemes throughout our district.
Connection to the Council water supply
When applying for a new water connection, connection upgrade, or to have your water connection relocated, you will need to complete an application form.
A water connection application can also be applied for as part of a building consent.
The application for water connection form allows for:
Like any service, Council’s water supply can occasionally have a problem. It might be discoloured water, or the sudden appearance of a leak in a pipeline, or something else. If you discover a problem please contact us as soon as possible so that we can investigate, repair the problem, and get the service back to normal.
Please, contact our staff first, rather than our contractor or your local Councillor, to report any problems with Council water supply, sewerage or stormwater systems. Your call will be passed onto our contractor for action, and also logged into our database as a service request where it will be recorded and the response can be tracked.
Call 03 419 0200 or 0800 801 350 (Toll Free in NZ) - After Hours or Emergency call 0800 801 350 - Email: email@example.com
Boil Water Notices
Occasionally an unforseen event may mean that Council needs customers to take extra measures to make sure water is safe to use. When this happens, Council issues a Boil Water Notice which will contain the steps that you need to take. A Boil Water Notice requires that all water to be consumed (including water for teeth cleaning, and washing fruit and vegetables) should be boiled for 1 minute before it is used. Visit our Water Safety page for more information on boil water notices.
Public Health Notice
Some plumbing fittings have the potential to allow minute traces of metals to accumulate in water standing in the fittings for several hours. Although the health risk is small, the Ministry of Health recommends that you flush a cup-full of water from your drinking-water tap each morning before use to remove any metals that may have dissolved from the plumbing fittings. We are recommending this simple precaution for all households, including those on public and private water supplies.