COVID-19: Council Services
Playing it safe under Level 2
All Council services, offices, libraries, Mt Cooee Landfill, transfer stations and the Balclutha Centennial Pool will reopen on Wednesday, September 8 but will be operating under the new Central Government Level 2 Covid-19 restrictions.
As we move to operating under Level 2 restrictions, council staff are hard at work making sure we can offer almost all of our usual services in a way that ensures we are all playing it safe.
Under Delta Level 2 restrictions some staff will continue to work from home, and our offices will be staffed to a lower level that usual. If you can, we ask you to do your business online on our website, or by email or telephone in the first instance.
But, if you do need to come in and talk to someone, we’ll be there.
What can you expect at our offices and facilities?
When you call in to one of our offices or facilities you’ll find that we’re doing things a little differently as we accommodate the requirements for operating under Alert Level 2. In particular:
- Face coverings are mandatory for people visiting all Council offices/venues and public-facing staff will also be wearing face coverings.
- There is a limit of 50 people for indoor gatherings which Council will be adhering to. There is also a limit of 100 people at outdoor venues.
- Visitors must also follow the 2m distancing rule while visiting Council offices/venues.
- When you visit a Council office/venue it is mandatory for your visit to be recorded as per the new record keeping requirements. We will have record keeping systems and processes in place so your visit is recorded whether by scanning QR codes with the COVID-19 Tracer App or making a manual record.
- Please DO NOT visit us if you are sick.
- Look out for our COVID-19 information and sanitisation station as you come in.
We are doing our best to provide services in these unprecedented times and will increase the levels of service as we become more confident we can provide them safely. In the meantime, please be kind to our staff.
Planning and Regulatory
Planning and Regulatory staff will be available for customers to come into the Council’s Rosebank office to drop off applications, and for planning and regulatory enquiries. If staff members are not available to provide advice or responses straight away, these will be provided with either follow up phone calls or emails as quickly as possible.
Where possible, we encourage you to phone in or email your planning and regulatory enquiries in the first instance. Phone enquiries can be made to (03) 419 0200 or 0800 801 350. Planning enquiries can be sent to: email@example.com.
All other enquires can be emailed to firstname.lastname@example.org.
Book a building inspection
Building consents staff will be available for customers and for building inspections.
Where possible, we encourage you to phone in or email us first.
Building inspectors will wear masks where social distancing is not possible.
Now we’re in Level 2, Clutha District libraries are open. You can call in to pick up new books, magazines and DVDs.
You can also drop off all those books that you’ve finished reading and haven’t been able to return to us during lockdown.
Here too you will see a change in the way we operate under Level 2 with library hours limited. We will be operating our remote service safely.
All libraries will reopen. People must sign in and wear masks. No unaccompanied children under the age of 10 can visit the district’s libraries and there will be 2 metre social distancing. There will also be no limits to books that can be borrowed.
Balclutha - Wednesday 8 September 10am opening. Normal hours resume Thursday 9 September 9am – 5.30pm (except Tuesday closing 6pm)
Lawrence - Wednesday 8 September 8.30am. Normal hours resume.
Milton - Wednesday 8 September 8.30am. Normal hours resume however closed 12.30pm - 1.30pm daily and not open late night Monday.
Owaka - Wednesday 8 September 9.30am. Normal hours resume however closed 12.30pm - 1.30pm daily to allow for the sign in protocols.
Tapanui - Wednesday 8 September 8.30am. Normal hours resume however closed 12.30pm - 1.30pm daily to allow for the sign in protocols.
Full details of the opening hours of all community libraries can be found here:
Balclutha Centennial Pool
Balclutha Centennial Pool weekday opening hours will be 6:00am to 7:30pm and weekend hours: Saturday 1.00pm - 4.30pm and Sunday 10.30am - 12 noon and 1.00pm - 4.30pm.
Masks are to be worn except when swimming. Staff on poolside are not required to wear face coverings as per Central Government guidelines.
There will once again be restrictions on the number of users in the pool at any one time and if busy a swim will be for an hour maximum. To check out how busy the pool is call the pool on 418 1049.
Please be aware that during this time the way things are done may still change as we navigate our way through issues or as requirements change.
Mt Cooee and all transfer stations are open with normal hours. Visit Council’s website to find out what the hours are.
Kerbside collection will continue as normal.
Council also reminds people that all single-use face covering must be disposed of in the rubbish bin, not the recycling bin.
Our i-SITE is now open normal hours.
Expect to see Level 2 measures in place here as well, to make sure we play it safe for you and for our staff.
Our toilets and playgrounds around the district are also now open.
However we remind people to use masks, maintain social distancing and use the New Zealand COVID Tracer App.
The normal road maintenance will continue, and the teams will keep to the safety requirements with regards to social distancing and the wearing of masks.
Tuapeka Mouth Ferry
The Punt will be open for operation with safety measures in place to keep the users and the operator safe.
Council will be meeting in person again on 16 September at the Rosebank Lodge in Balclutha, but are subject to the 50 person max restrictions, the wearing of masks and socially distancing.
Cemeteries will open to funerals and tangi. These are limited to 100 people in an outdoor space as long as no-one attending has COVID-19 symptoms, physical distancing is observed and contact tracing measures are in place.
Service Requests/Report a Problem
If you have a problem to report, please continue to:
Phone our usual number: 0800 801 350. This will be staffed 24/7 during this time.
Online: follow the blue ‘Report a Problem’ button on the front page of our website.
Antenno: Download Antenno, the free mobile app that sends you notifications and alerts about the Clutha District Council news and you can also use it to report a problem.
What to do at Alert Level 2?
For all information about the Alert Levels and what you need to do to stay safe visit: covid19.govt.nz
For all information about what financial support is available visit: workandincome.govt.nz
For all information about operating a business at Alert Level 2 visit: business.govt.nz
If you feel unwell you must immediately self-isolate from others in your bubble and call your doctor or Healthline on 0800 358 5453 about getting tested.
To find out where to get tested for COVID-19 in South Otago click here:
Remember everyone in Aotearoa aged 12 and over can now book their free COVID-19 vaccination. It does not matter what your visa or citizenship status is. The Book My Vaccine website is the fastest and easiest way to book and make changes to your appointment. Booking through the website can take 5 minutes or less.