The aim of the survey is to help gather feedback about the services Council offers and how well residents think those services are being provided (either directly by Council or via its contractors). It is one tool that Council uses to gauge whether the projects, programmes or changes we make alter residents' perceptions about our services. The survey also offers an opportunity to assess how residents feel about our district and opportunities we have here at the moment.
Resident Survey 2016
Resident Survey 2016 (1.5MB)
The Resident Satisfaction Survey for 2016 was conducted during November 2016 using randomised phone numbers throughout the Clutha District, 313 interviews were completed.
The survey reported positive ratings for the overall performance with a satisfaction score of 84%, other positive scores were 83% for decision-making and leadership of elected members, 82% for the helpfulness of staff and 81% for Council's goal to promote growth. Lastly, 78% were satisfied with Clutha District Council overall.
High scoring Council services included sewage systems (95%), the maintenance of sealed roads (83%), Mt Cooee landfill (94%) and the wheelie bin service (89%).
High scoring Council facilities included service/information centres (99%), community centres/halls (94%), libraries (98%) and playgrounds (97%). The Balclutha Centennial Pool also scored 89%.
Roads and footpaths were identified as the facilities most residents felt the Council needed to make improvements to. Roads were a significant issue for rural residents and footpaths were more of an issue for urban residents.
Council uses the survey to gather feedback about services, to help gauge information about Council projects, to provide accountability in our reporting and to see what further work needs to be done.
We'd like to take this opportunity to thank all those who took part in the survey to help us make informed decisions.
Previous Resident Surveys