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For the second year running Innovative Business Solutions at the Southern Institute of Technology was commissioned to undertake the annual survey. The telephone interviewing of 655 randomly selected residents took place between 19 November and 6 December 2007. 

The aim of the surveying is to help gather feedback about the services Council offers and how well residents think those services are being provided (either directly by Council or via its contractors). It is one tool that Council can use to try to gauge whether the projects, programmes or changes it makes alter residents perceptions about those services. The survey also offers an opportunity to assess how residents feel about our district and opportunities we have here at the moment. 

Resident Survey 2007

Resident Survey 2006

Media Statement - Monday 3 March 2008

Wheelie bins, staff-related services rank highly

Clutha residents continue to praise Clutha District Council’s wheelie-bin service and its direct-staff related services, according to the results of a recently conducted resident survey.

The Resident Survey 2007 was conducted via phone over three weeks in November and December last year. A total of 655 respondents took part, and for the second year running Council’s wheelie bin service came out on top as the highest rating Council service. Direct Council customer-related services took out the remainder of the top five sports. These were library services, service/information centres, visits to Council and telephone calls to Council.

Quality of water supply, roads and footpaths received the lowest average ratings. However, Chief Executive Charles Hakkaart said it was pleasing to note that 79 percent of survey respondents were aware that Council had been consulting on its proposed $3.5 million footpath upgrade programme. This work would be underway shortly and Council would then expect the footpath rating to improve.

As well as Council services, survey respondents were also asked about their perceptions on aspects of the district such as safety and quality of life. Over 80 percent of respondents either ‘strongly agreed’ or ‘agreed’ that the Clutha District is a great place to live (91%); that Clutha is a safe place to live (87%); that Clutha has good recreation opportunities (81%); that there is a great sense of community where they live (81%); and that they have a sense of pride for the way their area or local town looks (81%).

Mr Hakkaart said it was also encouraging to note that the Resident Survey revealed that four out of five respondents had heard of the ‘Clutha Country – Where Everyone Says Hello’ district brand. Of those just one in five said they didn’t think the slogan represented the district very well.